Tour of Cisco Spark


In this lab, we’ll take a tour of Cisco Spark so that you feel comfortable enough with the tool to create spaces, post messages and add participants, but also understand the concepts of Direct and Group Spaces, Teams and Moderation.

After this lab, you will have enough knowledge to interact with Cisco Spark for the purpose of the Cisco Spark APIs learning labs.


You will need a Cisco Spark user account to complete this lab.

If you're not a Cisco Spark user yet, never better time to sign up.

Step 1: About the Cisco Spark service

Cisco Spark is a Cloud Collaboration platform that unifies communication among enterprise internal employees, but also with external stakeholders, whether partners or customers.

The collaboration platform delivers a unique experience that spans messages, meetings, file/screen-sharing, voice and video calling.

If you are totally new to Cisco Spark and not attending a live event, check this 3min video.

Message: The Spark messaging application is central to the Cisco Spark service experience, providing an unmatched mobile–first experience. Unlimited business messaging lets you prepare, share, and iterate on content together, with teams. Enjoy 1:1 and group messaging in virtual spaces with persistent content and context for team interactions.

Meeting: Connect teams and meet customers easily with the added benefits of before, during, and after-meeting messaging and content sharing. It’s easy to schedule or join a meeting at a main office, a branch office, at home, on the road, or from a room-based video system. Every meeting can have audio, web, and video conferencing capabilities. Users shouldn’t have to think about what type of conferencing, they should just be able to meet.

Call: The service enables voice and video communications via mobile, desktop, and room-based devices. Simply connect your existing PSTN services to Spark to enjoy one-touch directory dialing and join meetings from anywhere on any device. Mobile users get features such as single number reach, single voicemail service, video services, and the ability to seamlessly move between devices during a call.

Concerning calls, note that the Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3rd party provider. For the complete Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward-dial services. Existing Cisco UC customers will use Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.

As a Cloud platform, Cisco Spark does not require you to install any servers in your company. The user experience is delivered by Mobile, Web and Desktop clients software, and through a wide range of devices:

To sum it up:

  • Cisco Spark is a complete business collaboration service from the Cisco cloud that enables you to message, meet, or call anyone, anywhere, and anytime
  • Cisco Spark is enterprise-ready as the platform is secure, scalable and extensible.
  • Cisco Spark is hosted by Cisco and sold by Cisco Certified Partners

You can get more information at but also by fetching these resources: FAQ, Blog, Twitter, Video.

In the next steps of this lab, we’ll dive into Cisco Spark "Message" features.